SMITH&SMITH Handmade and Custom Decorative Pendant Lamps Wall Lights

Peace-of-Mind: Customer Happiness Guarantee

Our Customers simply don't need to worry about the quality of our lighting, whether it will arrive safely and secure, or what to do if they change their mind or have a question for us.

Our Customer Happiness Guarantee has every Customer covered.

 

In life, we all want peace-of-mind. At SMITH&SMITH, we work hard at everything we do to ensure our Customers can safely, securely and comfortably choose and rely on SMITH&SMITH for their decorative lighting needs.

 

Customer Happiness

Since 2018, we're very proud that our existing Customers have rated their experience with SMITH&SMITH Lighting as 4.9/5. We treasure the experience each and every Customer has with SMITH&SMITH.

Our Customers simply don't need to worry about the quality of our lighting, whether it will arrive safely and secure, how long it will take, or what to do if they change their mind or have a question during the process for us.

We're here for our Customers and wont rest until Customers Happiness is secured for each and every Customer. 



 

Choosing Lighting - select from our Collection or have us source or manufacture your chosen design

If you need clearer product images, we're here. If you have photos showing the the look you're after, but can't find the right lighting, we're also here. If you need advice for your space, we're here to chat too. 

Whatever you need from us to assist your decision making, please reach out to us. We can chat with you online, via email, you can call us, or you can even schedule a call-back, and we'll call you when it suits you.

Our Customers mean everything to us, and we're here for them.

 

Your Security is assured at SMITH&SMITH Lighting

You can buy securely with us online, or over the phone, and we don't charge any credit card fees. You can use Zip or AfterPay to stagger payments, or even EFT if you'd prefer. Your privacy is secured at SMITH&SMITH Lighting.

 

Getting your lighting home

We'll always keep you updated during the free delivery of your items, and you'll be able to track this all online (or SMS). We'll deliver items in Australia and New Zealand carbon-free, and we insure all items too - so any breakages during delivery are on us, and very easily and quickly replaced.

Since 2018, less than 4% of our Customers have ever returned products to us, but if you do happen to change your mind, that's perfectly okay - simply reach out to your SMITH&SMITH Lighting Specialist, and we'll organise the free return of the items and a full refund. It's simple and fast.

 

Something is not quite right

Despite our best planning, if something does go wrong, we'll be on it quickly. Every Customer is given contact details of their SMITH&SMITH Lighting Specialist, so we're only ever a quick call or email away.

 

Please enjoy our store - our pride and joy :)

We hope our message to new Customers is clear and simple - choosing SMITH&SMITH should be easy and stress free. 

So whether it's a question about SMITH&SMITH, our products and policies, or perhaps you'd like help sourcing the style you're after, or want a quotation to have something customer made - whatever it is, we're here.

 

Lighting is our life, and it's personal for us. We'd love to assist you today, and thank you for considering SMITH&SMITH - please enjoy our store.

 

Yours,

 

Gavin & Erika (and 2x helpers)

Founders, SMITH&SMITH