Hear from our Customers

We do absolutely everything we can think of to make it as easy as possible for our Customers to buy online from us. We want our Customers to love their products & their experience with SMITH&SMITH.

Our Customers have always been our very top priority. 

Our Customer Happiness Guarantee means choosing SMITH&SMITH is easy & risk-free

If you've not heard of us, or have never purchased from us before, we have included some Customer reviews below to help give a hint of who we are. Perhaps an even better way to get to know us, is just to Google SMITH&SMITH Lighting, and read direct from those of our Customers who have chosen to post about their experience with us.

We would love nothing more than to welcome you as a treasured SMITH&SMITH Customer - if you have any questions for us, we're here 7 days for our Customers. 

Erika & Gavin
Co-Founders, SMITH&SMITH

 

Julie-Anna (NZ):
"Thank you for your ongoing communication, very much appreciated. The lights arrived yesterday & look great although we’re yet to put them up so will definitely send a photo once in their special place! Thanks again for helping me to achieve what seemed to be impossible!"

Purchased: Custom-made solid brass Cylinder lighting for a kitchen island, hand-made and delivered north of Auckland, NZ within 4 weeks.


Liesl (Toorak):
"Sorry I didn’t get this photo to you earlier, the house has only just been completed. The lights look fabulous. Thank you so much for everything."

Purchased: 3x Matte-black Brady220 Pendant Cluster for a bench.


Anna (Lambton):
"I have received the parcel and I love it. Thank you and thank you for a fantastic service. Once it’s fitted I post on Instagram. Many thanks."

Purchased: Zarz Diamond Crystal Clear Glass Pendant Lamp.


Ash (North Shore):
"All arrived perfect, thank you again. I will send you a pic of it installed in our new bathroom for your socials, it will look pretty rad I think."

Purchased: Repeat Customer this time choosing the Marylebone 6 Lamp Pendant with Vintage LED bulbs.


Ida (Hawthorn East):
"Thank you, I understand all the rush happening at this time of the year but thank you for taking the time to reply and for organising a replacement (so fast). I did not expect that. Very much appreciated."

Purchased: Several Arthur Seeded Glass Pendands, one of which arrived scratched. We sent a free replacement within 24 hours in the days prior to Christmas.


Melisa - Interior Designer (NSW):
"The service has been great. We'll be in touch again soon no doubt. Thank you again."

Purchased: Loy opal glass hand-blown pendant with matte-white porcelain bulb.


Cynthia - Interior Designer (NSW):
"I wished I'd seen those custom glass pendants a day earlier. We are very aware of your quality and execution, that’s why we keep coming back 😊 That’s all good, I know there will be future projects where we will be able to explore custom glass together!"

Fit out of office in metro Sydney.


Amy (Mudgee):
"My husband and I are all about knowing where our purchases come from and the conditions items are made. I was able to speak to this company to understand in detail where the products came from and ensure everything was good. 5 stars to an ethical business. (received our pendants quick too!)"

Purchased: Several Jupiter pendants, bulbs, and Balmain Chandelier.


Liz - Interior Designer (NSW):
"Fantastic service!! Quick turn around on quotes and quality lighting delivered always on time. It's a pleasure to work with SMITH&SMITH and the team."

Google Review.


Kate (Forster):
"From thoughtful advice, to quick delivery, beautiful packaging and stunning pendants. Quality from start to finish"

Purchased: Krustallos pendants and Loy opal glass pendant.


Rebecca (Sandringham):
"I thought service had disappeared from Australia! Not at Smith and Smith Lighting. I have a beautiful cluster of hand blown glass lights, delivered fast and I had amazing service throughout. I’ll be back when next I need to update some lights."

Purchased: Krustallos pendants.


Kane (Lane Cove):
"Why spend time trekking around town. I bought all my lighting online with Smith and Smith and returned an item that just didn’t suit our space. Item delivery and the return were all free! Too easy."

Purchased: 3xLennox chrome glass pendant lamps.


Clare (Northcote):
"I contacted Smith and Smith with some Pinterest photos showing the type of lighting I wanted for our new home. Within a day or 2 they provided a variety of options to choose from and within 2 days I had them in my hands – delivered free..."

Purchased: 2x Gem copper glass pendant lamps.


Abbey (Castle Hill):
"Came across Smith and Smith on Insta and after some shopping around decided to purchase from them. Customer reviews were good + free shipping and returns. We purchased 6 pendants for our newly built home, all arrived within 48 hours. Communication was great – we had a contact at Smith and Smith who was there for us if we had any questions whatsoever. Would definitely recommend this business. 5 stars."

Purchased: Various pendants and wall lights for new residential home.


Mark (Moss Vale):
"Without doubt the best customer service from an on-line retailer I have ever experienced. Excellent communication, prompt service and quick delivery. A very customer focused business. And of course, a beautifully crafted pendant light to top it off! Thank you. Quality from start to finish."

Purchased: Arthur Round Pendants and vintage LED bulbs.


Elizabeth (Kilmore):
"We purchased a stunning pendant light and some vintage bulbs. Thank you for your incredible service. It has been a pleasure dealing with you and I have no hesitation in recommending your business to anyone. I’ll be back."

Repeat Customer this time purchasing: Loy opal glass pendants and matching vintage LED bulbs.


Pastel (Mandurah):
"A friend recommended Smith&Smith - I hadn’t heard of them. After looking around online, I decided to scheduled a call online with Smith&Smith via their website. I was half expecting no one to call me back, but I received a call back as promised at the agreed time 4.30pm my time (7:30pm Sydney time). We discussed my lighting needs for my new build, and I also emailed my house plans across to them to assist. provided a recommendation 24 hours later which was spot on given our discussion. I paid over the phone using my AMEX (no surcharge too!!!), and within 2 days my lighting arrived from Sydney (I’m in WA). We ended up not needing one pendant, which Smith&Smith collected for free and refunded in full. I couldn’t recommend these guys enough. Best online experience ever!! 5 star!"

Google Review.


Aoife (Mosman):
"Nice light fitting. Beautiful packaging and good delivery. The light looks great on and off.."

Purchased: Wani opal glass pendant and vintage bulb.


Veronica (Botany):
"Simple to order and the goods arrived in perfect condition despite of being very fragile. Excellent."

Purchased: Vintage LED bulbs.


Katie (Lennox Head):
"We purchased 3 pendant lights through Smith & Smith and couldn’t be happier with the product and customer service. Our pendants exceeded expectation. Would highly recommend."

Purchased: 3x Brady 220 Pendants - matte black.


Madeline (Kanahooka):
"I ordered some beautiful pendent lights for my kitchen. They arrived very quickly and were well packaged. However when I opened two of them they were damaged. I emailed at Smith and Smith and they responded straight away saying they would replace and send a return envelope straight away. I was happy with that response and understand damage happens occasionally. Then I received another email within minutes saying that a delivery van would bring me replacement lights THAT DAY! and within two hours my electrician had replacement lights and the damaged ones were taken away. This is the best customer service I have ever had. They even posted the invoice I had left in the returns box. The true test of a company is what happens when things go wrong (and they do once in a while). Would recommend this company again and again. Also the lights look fabulous."

Purchased: 3x Brady 300 Pendants.

 

We update this page periodically with new reviews, but for the very latest reviews, simply Google us and see what our existing Customers have to say about their experience with SMITH&SMITH most recently.