Our Story

Who is SMITH&SMITH?

We treasure our Customers, and every interaction we have with them, and equally we're proud to receive their feedback and amazing google reviews. Nothing is more important to us than our Customers.

We invite you to please read our story and the important role we play in the community.

We're all about Customer Happiness:

  • Quality products, sourced ethically - all backed with a 3 year warranty
  • Free delivery to your door in Australia and New Zealand Free
  • Returns/exchanges within 30-days - no questions
  • Breakages or damages during delivery are on us - we insure all deliveries. 
  • We deliver to your door, carbon-free.
  • We offer 7 day support and provide you a dedicated Lighting Specialist who is available to answer your questions and help wherever required.

SMITH&SMITH is a proudly an Australian owned and operated business.

Our ABN is 86 622 270 491.

 

Where does SMITH&SMITH Lighting come from?

We've visisted over 20 countries, and over 100 lighting factories around the world, and unfortunately, you leave the very vast majority of manufacturers feeling soul destroyed.

We've seen the worst of conditions, poor staff treatment, little to no environment standards and appalling quality and compliance controls. And many of these products end up in Australia, sold cheaply online, often from overseas or faceless online businesses.

We manufacture our products only with manufacturing partners who we know well, partners who we visit regularly, and who can verify materials sourcing origins, flexibility for labor, appropriate working conditions, and a focus on environmental impacts etc. We avoid plastic wherever we can, and design lighting which will be around for many years, and not disposed of within a year or two, filling up more Australian landfill.

We feel so strongly about where our products come from that we joined with Hagar Australia in 2017 as an official charity partner, donating for every pendant light sold, helping their work to heal overseas communities impacted by Human Trafficking, Slavery & Abuse. Learn more about Hagar.

If you have any questions about our products, we'd love to chat - Gavin's details are below.

 

Gavin - Co-Founder

gavin@smithandsmithlighting.com.au

+61 (0) 409 894 868 

 

Is SMITH&SMITH open during Covid-19?

Yes, absolutely.

We have rellocated stock to several Sydney locations to ensure we can continue to offer our products throughout the challenging time of Covid-19.

We rely on Sendle, our carbon-free courier partner, and we'll be able to deliver throughout the Covid-19 period, provided the Australian Government doesn't impose a shutdown on Australian Couriering and Logistics businesses, such as Sendle. (We feel this is unlikely, given couriers are now delivering all items to doorstep, without interaction face to face.


For the latest information from us re Covid-19, visit: https://smithandsmithlighting.com.au/pages/covid19-free-home-delivery-and-30day-returns 

 

Can't find what you're after?

Please contact us today - we available online, by phone, email or even video chat.