FAQ's

An exclusive profile size for the discerning customer.

Riverina profile sizes:
Option 1: H37mm x 20mm (Downward lighting only)
Option 2: H35mm x 25mm (Up+Down lighting)

CRI>90 | Beam Angle 120 degrees | IP20 rated | 24V

Q. What the two lighting options?
A. You can choose the Riverina with downward lighting only, or the up+down option which has an additional LED strip illuminating your ceiling.

Q. If I choose up+down lighting, can I turn this on separately?
A. Yes, unless requested otherwise, we wire up and down lighting for independent control. 

Q. Is this style dimmable?
A. Yes it can be, we supply Triac dimmers by default, but can also provide Dali if requested. Dimming is an extra $85.

Q. What is the lead time?
A. We make all items to order in any length up to 2m. If you need a longer profile, we need to use a larger profile. The lead time is typically about 6 weeks.

Q. Is there a visible electrical wire?
A. No. Power is delivered down one of the suspension wires, and creates a minimal aesthetic which is what most of our Customers prefer.

Q. Where is this item made?
A. All LED strips largely come from overseas, but we assemble, wire, powdercoat and quality check all pendant lamps in Sydney, Australia.

Q. What does the connection to the ceiling look like?
A. If you have a plaster/gyprock ceiling and can house the driver in the ceiling cavity, we suggest our ultra-minimal ceiling connection. See photo on this page.

Q. Does this style of lighting need be suspended from a support beam or something stronger than gyprock/plasterboard?
A. That's a question for your electrician, but this item weighs less than 2kg so typically would not need extra weight support in most instances.

Q. What length are the suspension droppers?
A. You can have any length you need. We suggest allowing an extra 50cm more than you expect. These droppers are adjustable by your electrician.

Q. What colour are the suspension droppers?
A. Most customers choose the silver default colour, but black is also available if requested.

Q. Where are the droppers positioned?
A. By default, droppers are positioned 40mm from each end. We can however vary this if required for your project if requested.

Q. What colour LED light output is this lamp?
A. 3000K. We can change this to any colour between 2000-6000K.

Q. What if the item arrives damaged?
A. We insure all lighting during delivery, and it is our responsibility to rectify any damage made during delivery.

Q. Can you make this item in other lengths?
A. Yes of course, any length up to 2800mm (Call us for options)

Q. Do you have a sample of other finishes available?
A. Check out our collection of plated finishes! Contact us for a sample! 

If you don't see the finish or length desired for your project, please contact us today for a same-day online quotation. 

Choose better quality linear lighting from SMITH&SMITH Lighting, Sydney. You wont be disappointed.