Request a replacement or refund

Please read the following information before requesting a replacement or refund:

• If you believe the product we sent you has a defect, it's important you contact us immediately to let us know
• The 30 day returns period applies from the original date of purchase
• The product being returned must be in a resalable condition, and must not have been purchased on-sale
• We will contact you to organise for the return the product safely to us
• When processing your refund, we can only control the time it takes for us to process the refund, but controlling the banks and/or credit card companies, that's another story! 
• Please read all the (boring, but necessary) fine print drafted by our Lawyers in our Terms page.