Latest Delivery News (Updated

Coronavirus has impacted Australia and the rest of world with lives and livelihoods lost. Our thoughts are with anyone who has experienced loss and hardship during this time.

SMITH&SMITH is a young business, but we are strong. If we can assist our Customers and Trade Partners in anyway, please contact SMITH&SMITH Co-Founder, Gavin direct on gavin@smithandsmithlighting.com.au. 

Coronavirus Prevention Policy

SMITH&SMITH is a Covid-safe business. We take all necessary steps to protect our Customers, our manufacturing partners, courier partners and our staff, namely;

• Our manufacturing partners in Australia and overseas are observing all local requirements regarding the safety of their/our staff and will only produce lighting products in full compliance with all local legislation and also with safety requirements established by SMITH&SMITH
• Lighting stock has been moved to multiple Australian locations to ensure continuity of service for our Customers in the event a single location is locked down, or unavailable
• SMITH&SMITH staff have been provided access to protective equipment when procuring new orders, including maintaining all self-isolation requirements, and trained on appropriate cleanliness during this important time
• Product handling during order procurement has been minimised, to reduce any opportunity for person-to-person contamination
• All product packaging is sanitised to reduce spreading of germs to our courier partners, logistics partners and our Customers
• Each carton will include a warning label to customers prompting them to wash their hands after handling any SMITH&SMITH carton/s
• Signatures will no longer be mandatory for items delivered - instead items will be left in a dry safe place, with couriers maintaining social distancing to protect their own health, and the health of our treasured Customers
• We will provide a daily update of any delays or impact on normal service delivery. This can be found at the top of this page.

 

If there are any questions about our response to this virus, please do not hesitate to reach out to us. Please look after yourselves, and those around you.