Covid-19 Update

Current at:

Despite the latest Sydney lockdown (started on 25 June 2021), it is largely business as normal for SMITH&SMITH, with orders bring dispatched daily.

We are always closely watching Covid-related events both at home in Australia and abroad, and are taking necessary steps to help protect our Customers, staff & suppliers through this pandemic.

For more information, please refer to our Covid Protection Policy.   

(xx Erika & Gavin)

STOCK LEVELS 

The pandemic has certainly meant that we are seeing stock shortages. Our business alone has grown six-fold in the last 12 months, which has meant manufacturing to replenish our Sydney warehouse is an ongoing task that keeps us very very busy.

To avoid disapointment, we recommend allowing for greater lead times when purchasing some lighting, and buying stock early where you do find stock is immediately available.   

DELIVERY

We deliver all lighting by courier, and except for some very large items, we deliver free across Australia. Couriers are now largely accustomsed to the higher shipment volumes experienced during Covid-19, with deliveries across Australia back to normal timeframes. Even during state-based lockdowns, couriers have always been considered an essential service. Deliveries are contactless.

We charge very competitive delivery rates to NZ with deliveries also now back to pre-covid timetables. Contact us for a quote today.

We provide online tracking for all orders, and we also insure all items, so if by rare chance there is any damage during transit, it's on us to remedy, not on our Customers.

IT'S SO EASY BUYING ONLINE FROM SMITH&SMITH 

We try to make choosing SMITH&SMITH for your lighting, easy. 

  • Competitive pricing, unique high quality product choices
  • Free delivery across Australia
  • Multiple payment options, no credit card fees on any card
  • Free 30-day returns if you change your mind
  • An extended 3 year replacement warranty on most items
  • Plus, we're available 7 days a week to help.

Would you like to see more photos? You might have a product question? Or need a product spec/drawing? Or you might just need some lighting advice? Contact us 7 days a week.

We are a COVID-SAFE BUSINESS

SMITH&SMITH is a Covid-safe business. We take all necessary steps to protect our Customers, our manufacturing partners, courier partners and our staff, namely;
  • Our manufacturing partners in Australia and overseas are observing all local requirements regarding the safety of their/our staff and will only produce lighting products in full compliance with all local legislation and also with safety requirements established by SMITH&SMITH
  • Lighting stock has been moved to multiple Australian locations to ensure continuity of service for our Customers in the event a single location is locked down, or unavailable
  • SMITH&SMITH staff have been provided access to protective equipment when procuring new orders, including maintaining all self-isolation requirements, and trained on appropriate cleanliness during this important time
  • Product handling during order procurement has been minimised, to reduce any opportunity for person-to-person contamination
  • All product packaging is sanitised to reduce spreading of germs to our courier partners, logistics partners and our Customers
  • Each carton will include a warning label to customers prompting them to wash their hands after handling any SMITH&SMITH carton/s
  • Signatures will no longer be mandatory for items delivered - instead items will be left in a dry safe place, with couriers maintaining social distancing to protect their own health, and the health of our treasured Customers
  • We will provide regular updates if circumstance change, both on our web site and directly to existing Customers. 

 

COVID IN INDIA

SMITH&SMITH manufacture some items in India. We have taken, and continue to take, all necessary care to protect our staff, their families, plus our supply chains and logistics contractors. Whilst the second wave has subsided somewhat, our Indian friends still need help. Charities globally, such as UNICEF, are asking for donations.

To learn more and/or donate, please visit: https://www.unicef.org.au/appeals/india-covid-19-crisis.  

 

Please look after yourselves, and those around you.

#strongertogether

 

Erika & Gavin Smith
Co-Founders of SMITH&SMITH